The new portal will cater to distributors and direct contractor customers across the continental U.S. and Canada, encompassing all commercial roofing brands under the Carlisle Construction Materials umbrella.
Roofing Supply Pro Editorial Director Rick Damato reflects on the axiom "Measure what you treasure" and its relevance in life and career; gauging business metrics and customer service outcomes is crucial for success.
John DeRosa, director of contractor training at SRS Distribution, explains how roofing distributors can embrace the “pain of change” concept to win over new customers.
Regardless of your company’s mar-comm budget, no amount of billboard space will replace the art of good customer service. It’s a one-word solution that costs very little: listen.
Sure, giving your customers doughnuts when checking on them is nice, but roofing distributors are encouraged to do more to build productive relationships.
Wade Baughn, vice president at American Home Specialists, shares some ideas on how roofing distributors can improve their own knowledge base to help their customers succeed.
The amount of knowledge needed to be an equipment specialist is vast, but there are places to start when helping customers find the solutions they need.
When a company is healthy, employees perform better, resulting in improved processes, innovation, increased revenue, long-term customers and continued growth.