Carlisle Construction Materials has unveil its Customer Success Portal, a transformative step forward in enhancing digital engagement. The platform is designed to enhance customer satisfaction by offering real-time access to information and services, bringing convenience and efficiency to the forefront of commercial roofing interactions.

The Customer Success Portal, which went live on Oct. 23, is a direct result of feedback from Carlisle's customers. Acknowledging the demands of the modern world, Carlisle Construction Materials developed a user-centric solution allowing instant access to product and order details, anytime, anywhere. The portal will cater to distributors and direct contractor customers across the continental U.S. and Canada, encompassing all commercial roofing brands under the Carlisle Construction Materials umbrella.

Key Features and Benefits

  • 24/7 Accessibility: The Self-Experience Portal grants customers unrestricted access to essential information on a round-the-clock basis.
  • Effortless Convenience: With a seamless and paperless interface, users can navigate the portal, significantly reducing administrative burdens.
  • Unified Access: Simplifying the user experience, customers can access the portal directly through the respective brands' websites.
  • Direct Information Retrieval: The portal empowers customers with direct access to orders and crucial information, streamlining decision-making processes.
  • Comprehensive Management: The Self-Experience Portal serves as an additional channel to manage business operations efficiently, reinforcing Carlisle Construction Materials' commitment to facilitating seamless interactions.

On-Demand Product Catalog

  • View detailed product information, including SKUs, descriptions, images, units of measure, and minimum order quantities.
  • Access a comprehensive list of net prices for each SKU, effectively replacing traditional price book spreadsheets.

Customer and Order Information

  • Explore detailed customer profiles and order notes.
  • Track open orders in real time, complete with accurate ship dates.
  • Access an extensive order history for improved data-driven decisions.
  • Review referenced quotes, along with their validity dates.
  • Retrieve and download invoices and critical documents, such as order confirmations, shipping notices, and packing lists.

How to Access the Self-Experience Portal

Sold-to customers can access the Portal via the relevant brand's official website or by visiting Utilizing their Single Sign-On (SSO) credentials — the same ones used for logging into CCM brands' websites — customers will gain uninterrupted access to the portal's features, 24 hours a day, seven days a week.

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