Roofing Supply Pro Editorial Director Rick Damato reflects on the axiom "Measure what you treasure" and its relevance in life and career; gauging business metrics and customer service outcomes is crucial for success.
As U.S. Department of Labor statistics reveal, maintaining vigilant awareness and clear communication amidst a warehouse's symphonic yet perilous sounds is vital.
Suppliers can play a crucial role in helping contractors avoid customer worries and even potential legal action by going through the potential issues that may arise during a job. This includes providing all relevant information about products used, health and safety hazards.
Loughery shares insight into how suppliers and distributors can help their contractor clients manage a manufacturer’s product price increase, mitigating 11th-hour bid revisions.
Regardless of your company’s mar-comm budget, no amount of billboard space will replace the art of good customer service. It’s a one-word solution that costs very little: listen.