Tech is great for business. Still, a personal touch — interacting with, and on behalf of, your clients — can help roofing supply professionals earn loyalty points with their contractors: like calling to say “thank you” or using social media to promote your connection to your contractors’ business.
Suppliers can play a crucial role in helping contractors avoid customer worries and even potential legal action by going through the potential issues that may arise during a job. This includes providing all relevant information about products used, health and safety hazards.
Loughery shares insight into how suppliers and distributors can help their contractor clients manage a manufacturer’s product price increase, mitigating 11th-hour bid revisions.
Regardless of your company’s mar-comm budget, no amount of billboard space will replace the art of good customer service. It’s a one-word solution that costs very little: listen.